The Essentials of Restaurant Customer Service
Restaurant customer service that excels beyond customer expectations leads to repeat customers and positive word of mouth for attracting new customers. It also sets the tone for your restaurant and the dining experience to come. After all, first impressions are everything for a restaurant.
Some restaurant customer service tips that are often overlooked are answering the phone within two rings, providing diners with the server’s name, establishing a relationship by asking customers open ended questions, inquiring about any food allergies and knowing area information for out-of-town guests. For more information about the Restaurant services you can also follow The Flat Iron Grill RSS2 Feed.
Restaurant customer service needs to give off from the front of the house to the kitchen. Greeters and wait staff can present the best in service, but if food presentation or attention to detail is lacking, all the efforts are for naught. All employees, regardless of the extent of their involvement with the customer, should be aware of how their performance will impact customer service.
Servers who are friendly, smiling and striving to please customers set a welcoming environment. To go beyond the basics, have the owner or manager open the door and greet each customer as they enter, chat with customers at the table during service, and thank them for their patronage as they leave. Excellent service means small, special touches, like presenting a mint with the bill, providing a complimentary drink or cake for a special celebration, and asking customers about their dining experience before they leave.